SupportSoft, Inc., a provider of software and services that make technology work, announced the availability of SupportSoft Download Manager. This latest solution is designed to enable digital and managed service providers to automatically present value-added services based on their users’ context; then download, install and update these new services behind the scenes via the Internet. As a result, service fulfillment can be more efficient for the provider and hassle-free for customers.
Getting new and innovative service offerings up and running—whether it’s the latest music or video download; storage or security enhancement; or file and print sharing capability—can be disruptive for users. Issues such as saturated bandwidth, a never-ending software download process, and worry about whether the service is working correctly are enough to make customers delay an important upgrade.
Based on SupportSoft’s scalable ‘sync’, authoring and targeting technology, Download Manager is a proactive delivery and support platform that ensures providers can distribute their latest software service in a personalized fashion, then successfully activate and manage the new service to suit the customer’s needs. The solution helps service providers to optimize download performance, simplify software downloads, and assess end-user download behavior. Because of the faster, more seamless installation process, subscribers are likely to be more satisfied with the use of their new service, and providers can make additional offers and generate new revenue.
For customers ordering a new service, Download Manager quickly and quietly downloads and installs the components – with accuracy and without interruption. The solution does everything from start to finish, all without dominating bandwidth or forcing customers to stop what they’re doing. And once the service is installed, it’s easy for the service provider to monitor and determine when an upgrade or additional capability is appropriate. They can continuously deliver tools and applications that enhance the subscriber’s service experience and mitigate expensive and unnecessary calls to the support center.
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